Common questions
Where are my files stored?
Finished files are stored on this device, in the app's own storage, and appear in your drawers. Nothing is uploaded and no account is needed. Deleting the app deletes them; export anything you want to keep first.
Does ScanBan upload my photos or documents?
No. Scanning, text recognition, person cut-out, compression and merging all run on your device using Apple's system frameworks. This version has no account, no analytics, no advertising and no third-party SDK.
Can the parts I tear off be recovered?
Torn parts are drawn into the page image, so the exported file cannot be recovered. Your original stays wherever you left it, and you can tear again from it. Because pages are saved as pictures, their text can no longer be selected or copied.
Will my ID photo pass an official review?
We cannot promise that. Only the background colour is changed — no slimming, no big eyes, no heavy smoothing. Always check the latest requirements of the office you are applying to.
What are stamps, and what does Pro change?
You get 3 free stamps. A stamp is used only when a job finishes successfully. Pro is a one-time purchase that removes the limit; it is not a subscription and never renews.
Pro did not unlock, or I changed devices.
Open the Pro screen and choose Restore Purchases with the Apple Account used to buy. Check your network and Apple purchase history. Apple handles refunds and decides eligibility; ScanBan cannot promise a refund.
How do I move to a new phone, and what if I forget the backup password?
In Settings, make a backup file with a password you choose and keep it in Files, iCloud Drive or send it by AirDrop. On the new phone, open the backup and enter the password. Nobody can reset that password, including us, because there is no server. If you lose it, the backup cannot be opened.